NBKC is having a big issue with locking through Encompass, due to their large volume of repeat business. They have a lot of old leads that belong to other LOs, which is restricting their ability to export or lock through PSDK, making them wonder if the integration is worth the trouble. This is a security feature that we have had for a while, but for customers who have been with us for quite a while, and have a lot of old leads, it presents a problem.
By adding an option, they choose opt out of our protection, and allow LOs to lock their current borrower, regardless of who owns previous versions.
Taking this further, do we even need to have this feature enabled at all?
|Impact to Existing Customers||All|