Product Hatching Ideas

Allow password reset email to live for 24 hours

ACC is requesting to allow the password reset link to be viable for 24 hours.  There are cases where their LOs cannot get to the link for a couple of hours, so it expires.

  • Dennis Lollman
  • May 17 2016
  • Moved to Prioritzation
Rating BOB-2
Revenue or Retention? Other
Workaround Present Yes
Impact to Existing Customers All
Customer ID(s) L10074a
Business Value 1 - Important to a few or none, little or no impact on brand, little or no competitive advantage
Urgency 1 - Not time constrained
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  • Admin
    Lori Rezac commented
    March 24, 2017 21:25

    How long does the email currently live?  Are there compliance concerns by letting this email live longer?

    It lives for 2hrs.

    Per Dennis: Julia said this is not a compliance issue.

    Requested by customer L10074a (ACC).

  • Admin
    Lori Rezac commented
    April 13, 2017 16:38

    This becomes an issue with the brokers who cannot request their own password resets.  They must have their admins reset it for them.