When a customer goes into Encompass and revises a lock, accesses Archived rate search and makes changes, once the new archived rate is exported it is changing the lock expiration date. The expiration date should not change as they are not re-locking they are simply revising due to a CIC.
|Revenue or Retention?||Revenue|
|Impact to Existing Customers||Multiple|
|Customer ID(s)||39pffc01 29fibt01|
|Business Value||2 - Important to a few, minor impact on brand, minor competitive advantage|
|Urgency||2 - Minimally time constrained|