Product Hatching Ideas

Default Delivery Type in Marksman does not populate in Encompass Screen Pop

Customers who price Best Efforts and Mandatory, or just Mandatory, are having to update the delivery type when screen popping into Marksman.

  • Brett Schommer
  • Sep 14 2017
  • Moved to Prioritzation
Rating BOB-2
Revenue or Retention? Retention
Workaround Present Yes
Impact to Existing Customers Multiple
Customer ID(s) Anyone pricing Mandatory through the Encompass Integration
Business Value 3 - Important to moderate number, moderate impact on brand, moderate competitive advantage
Urgency 2 - Minimally time constrained
  • Attach files
  • Brett Schommer commented
    September 25, 2017 14:50

    One picture shows my Marksman default setting as "BE and mand" while the other shows the Encompass screen pop defaulting to "BE."  This also applies when your default delivery type is "mand."

  • Admin
    Lori Rezac commented
    October 12, 2017 21:19

    Ticket has been moved to a Bug. See BOB-304.

    This should be defaulting to the settings listed in Marksman.