Without a person dedicated to monitoring rate uploads, DIG needs a more robust tool to handle rate updates.
The majority of rate files are run through 5 file watchers on 5 different virtual machines. These each have a specific list of files, so if one file encounters an error the entire process is halted for 1/5 of our rates.
For this reason we've expanded to 15 files watchers on 30 machines, making errors very difficult to locate, and taking time away from other tasks every morning for DIG.
DIG needs development assistance to create a more efficient, less fragile process for updating the rates at the core of our business.
|Revenue or Retention?|
|Impact to Existing Customers||All|
|Business Value||5 - Extremely important to most or all, extreme impact on brand, critical to success of business|
|Urgency||5 - Extremely time constrained|