Product Hatching Ideas

Client Announcements Stating Intentions on New Offerings Needed

We would like to provide a bulletin or announcement to clients/partners regarding our stance on supporting items such as the FNMA Cash Out.  This is something the MI companies and many investors are currently doing.  Here are a couple examples from the MI companies:

This bulletin or announcement could be available to customers via the help center or some other more preferable conduit.  This would be a great way to announce our intentions for supporting new offerings in the industry, turning on the lights for our clients and partners.

  • Lori Rezac
  • May 15 2017
  • Shipped
Rating BOB-2
Revenue or Retention? Other
Workaround Present Yes
Impact to Existing Customers All
Customer ID(s)
Business Value
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  • Admin
    Lori Rezac commented
    May 24, 2017 19:22

    We will be doing a black hat session with this one prior to bringing it to the BOB meeting.  I need the names of the people who will be involved with the meeting prior to setting it up.

  • Admin
    Lori Rezac commented
    June 15, 2017 14:32

    Meeting notes at the consummation of the Black Hat:

    • The Help Center (page 2) could use reorganizing.  The names of the sections do not make sense and the page is not user friendly - another meeting/black hat will be set up to discuss this further.
    • There was discussion on placing the announcements within the Community Forum section, but this area is incomplete and needs clear definition of what it is for.  This is a discussion for another time as the Community Forum is not complete.
    • We hope the reorganization of the Help Center will address the concerns about the location of the announcements.
    • Luke will provide analytics regarding the Help Center clicks.  We feel that if the Help Center is organized better, just getting a customer to the main screen will allow them to view the announcements.
    • Further definition behind what "announcements" are may be necessary.  There seemed to be some confusion regarding what would fall in this category.
    • Bulletin numbers and dates will need to be added to page 3 and page 4.  This is to address the ***New*** idea without having to maintain.  To further explain the approach, it may be helpful to provide examples of the frequency of these announcements.