Product Hatching Ideas

Remove or State Widgets aren't working

We know that the Marksman widgets are no longer pricing as expected, the feature is no longer supported, and that customers are not recommended to use them. 

Recently, on March 22nd, a customer attempted to use one of the widgets "Instant Rate Finder" and reported that the pricing was inaccurate (IRSLA-1250). A week later, the research showed that this should have been a known issue due to the turn down of rate bot. We also know that the amortization schedule within the widget uses an incorrect value for calculating MI. This creates a very bad customer experience and chips away system trust. 

I am proposing that we do one of three things. 

1) remove the pricing widgets that we know are inaccurate from Marksman either by removing them or hiding the page from users
2) add language on the page clearly stating we are turning down the widgets and do not recommend folks use them. 

3) fix the widgets so that they are accurate. 

  • Melody Vaccaro
  • Apr 3 2017
  • Moved to Prioritzation
Rating BOB-4
Revenue or Retention? Retention
Workaround Present No
Impact to Existing Customers Multiple
Customer ID(s) 20bwcu01
Business Value 3 - Important to moderate number, moderate impact on brand, moderate competitive advantage
Urgency 3 - Moderately time constrained
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  • Admin
    Lori Rezac commented
    April 10, 2017 18:12

    Customer number 20bwcu01 has 5 LOs and revenue of $550 last month.