Get rid of the button on the Admin site to 'Expire Rates' and create an automated step for this. This will remove the human error of remembering and exact timing. Would need to consider how to account for days when rates aren't deleted.
|Revenue or Retention?||Other|
|Impact to Existing Customers||All|
|Business Value||5 - Extremely important to most or all, extreme impact on brand, critical to success of business|
|Urgency||4 - Highly time constrained|